BMW Group Financial Services Sweeps J.D. Power and Associates Dealer Financing Satisfaction Awards - Dealers’ Appreciation Recognized Through all Three Awards for Dealer Finance Excellence
World Class Service by BMW Financial Services Remains Consistent as Company Earns Highest Ranked Retail Leasing Position for 7th Consecutive Year
Woodcliff Lake, NJ, August 2, 2010 - BMW Group Financial Services has once again outperformed the automotive finance industry by earning three-out-of-three top awards as recognized by the 2010 J.D. Power and Associates Awards for excellence in dealer financing satisfaction. With a total of 21 J.D. Power and Associates Awards earned since 1997, BMW Group Financial Services has received more J.D. Power Awards for dealer and consumer financing satisfaction than any luxury automaker. In addition to earning the highest ranking position for Retail Leasing for the 7th consecutive year, the company also ranked highest in the Floor Planning category, as well as earned the highest ranking for Prime Retail Credit through its Alphera division, the company’s non-captive organization which provides financial services to dealers beyond the BMW Group franchised network.
According to Ed Robinson, President and Chief Executive Officer, BMW Group Financial Services, the company is enormously energized by the phenomenal success these awards reflect on all its associates. “To receive such accolades during a year which presented a multitude of challenges within the financial landscape, shows the dedication our entire team provides,” says Robinson. “Of equal importance is that our dealers clearly understand and value our total commitment to servicing their financial needs.”
Robinson also noted that the commitment between BMW Financial Services and its dealer network remains mutual, as evidenced through the company’s continued commercial growth, despite recent economic difficulties. In spite of the challenging business environment, we were able to increase the number of floor plan dealers in 2009, while providing uninterrupted funding for our existing dealer base. These dealers are in addition to the more than 50 percent of BMW Group dealers already on board with floor planning.
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Author: (BMW of North America)
Source: http://www.bmwusa.com/standard/content/ ... lence.aspx